Refund policy
At Hearth & Mil, we take pride in creating thoughtfully crafted candles that bring warmth and intention to your space. Please review our policies below to ensure a smooth and enjoyable experience.
📦 Shipping
- All orders are processed within 3–5 business days.
- Shipping rates and estimated delivery times are calculated at checkout.
- You’ll receive tracking information once your order has shipped.
- At this time, we only ship within the United States.
🔄 Returns & Exchanges
Due to the handcrafted nature of our candles, all sales are final.
However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery at hearthandmil@gmail.com. We’ll gladly make it right.
📬 Damaged Items
If your product is damaged during shipping, email us at hearthandmil@gmail.com with a photo of the damaged item and packaging. We’ll offer a replacement or store credit based on availability.
🕯️ Candle Care Reminder
To get the most out of your candle, please refer to our Candle Care page. Improper burning (e.g., tunneling, overheating) is not considered a defect.
🧾 Order Changes
Orders cannot be changed or canceled once placed. Please double-check your items, shipping address, and payment information before completing checkout.
❓ Need Help?
Questions or concerns? We’re here for you.
Reach out anytime at hearthandmil@gmail.com.