Store Policies
At Hearth & Mil, we take pride in creating thoughtfully crafted candles that bring warmth and intention to your space. Please review our policies below to ensure a smooth and enjoyable experience.
📦 Shipping
- All orders are processed within 3–5 business days.
- Shipping rates and estimated delivery times are calculated at checkout.
- You’ll receive tracking information once your order has shipped.
- At this time, we only ship within the United States.
🔄 Returns & Exchanges
Due to the handcrafted nature of our candles, all sales are final.
However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery at hearthandmil@gmail.com. We’ll gladly make it right.
📬 Damaged Items
If your product is damaged during shipping, email us at hearthandmil@gmail.com with a photo of the damaged item and packaging. We’ll offer a replacement or store credit based on availability.
🕯️ Candle Care Reminder
To get the most out of your candle, please refer to our Candle Care page. Improper burning (e.g., tunneling, overheating) is not considered a defect.
🧾 Order Changes
Orders cannot be changed or canceled once placed. Please double-check your items, shipping address, and payment information before completing checkout.
📜 Terms of Use
Effective Date: May 13, 2025
By accessing or using the Hearth & Mil website (www.hearthandmil.com), you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our website.
1. Use of Site
You may use this site for personal, non-commercial purposes only. You agree not to misuse any part of the site or its content, including copying, distributing, or modifying it without written consent.
2. Product Information
We make every effort to display product details as accurately as possible. However, due to the handmade nature of our products, slight variations may occur. We reserve the right to modify or discontinue products without notice.
3. Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability.
4. Intellectual Property
All content on this site—including images, text, logos, and product designs—is the property of Hearth & Mil and may not be used without permission.
5. Limitation of Liability
We are not liable for any damages arising from the use or misuse of our website or products. All items are used at the customer’s own risk. Please follow all candle safety instructions carefully.
🔒 Privacy Policy
Effective Date: May 13, 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect personal information you voluntarily provide when placing an order, signing up for our newsletter, or contacting us. This may include your name, email address, shipping address, and payment details.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your order or our products
- Improve our website and customer experience
- Send occasional updates or promotions (if you’ve opted in)
We will never sell or share your personal information with third parties for marketing purposes.
3. Payment Security
All payments are processed securely via trusted third-party services (e.g., Shopify, PayPal, Stripe). We do not store your payment details on our servers.
4. Cookies
We may use cookies to enhance your browsing experience and collect data on website usage. You can disable cookies in your browser settings at any time.
5. Your Rights
You may request to view, update, or delete your personal data by contacting us at hearthandmil@gmail.com.
6. Policy Updates
We may update this policy occasionally. Changes will be posted on this page with a revised effective date.
❓ Need Help?
Questions or concerns? We’re here for you.
Reach out anytime at hearthandmil@gmail.com.